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Return Policy











Important Information Regarding your Purchse:
If the item is damaged/broken on delivery, please return the item in its original packaging and with its original contents within 48 hours.

If you wish to return the product for any reason, provided the product is in perfect condition, you may return it in its original packaging and with its original contents up to 30 days after receiving the GL TM BOX. If the product has a manufacture default it can be exchanged within the first 30 days of the purchase date at no cost.

If the product is returned more than 30 days after purchase, AVA Telecom has the right to deduct, from the initial price of the GL TM BOX, a total of thirty dollars for a one-time restocking fee.

If the product is returned more than 60 days after purchase, AVA Telecom has the right to deduct $10 per month for depreciation, in addition to the $30 restocking fee noted above. See examples below:

STB Returned within 31 to 60 days = $30 deducted from purchase price

STB Returned within 61 to 90 days = $30 + $10 = $40 deducted

STB Returned within 91 to 120 days = $30 + $10 + $10 = $50 deducted

The return policy applies to the GL TM BOX only. The subscription fee is non-refundable.
Please note that The GL TM BOX has a one year manufacturing warranty. In case of a needed repair or exchange after 30 days and up to one year, all shipping costs must be paid by the consumer.

In order to use the GL TM BOX, you must use a minimum internet connection of 2 Mbps (Bandwidth). Please note that the average internet bandwidth consumption for watching these types of TV programs is 0.35 GB per hour. Internet Service Providers (ISPs) offer both unlimited and limited services. Given the circumstances of the customer with a LIMITED service, the monthly internet bandwidth consumption will increase and therefore may result in a higher monthly bill. (i.e. 100 hours of TV will use approximately 35 GB of internet bandwidth).

AVA Telecom is not responsible for any additional fees charged to the customer by the Internet Service Provider for increased bandwidth consumption.

Please note that AVA Telecom is the technical WebTV service provider, and as such, is not responsible for the following:
¤ All content communicated or displayed on any television station.
¤ Program interruptions and/or technical difficulties which occur on behalf of the content providers.
¤ The termination of a contract between AVA Telecom and any content provider, resulting in a particular TV station no longer being broadcast, or certain content no longer being available.

Once the subscription expires, the customer is required to contact AVA Telecom to renew the subscription. If the customer fails to do so, the service will be disconnected on the expiry date of the subscription. There is a $20 charge to reactivate the account.

To reduce the risk of electric shock, fire, or injury, please read instructions in the user manual.