ERasaneh is an IPTV service that enables customers to watch their favorite international channels with high quality picture on existing computer or television without the need of installing any satellite dishes.

1. High-speed internet with minimum bandwidth speed of 2.0Mbps
2. A "Router" only if you already have a computer that is connected to the internet
3. GLBox (all the necessary cables are sent with GLBox)
4. A Television

Note: You do not need to have a computer or laptop to use the service.

Currently there are 26 Persian channels plus 3 News channels from Iran and also 7 Afghan channels. However the number of channels is going to be increased to about 50 channels in near future. You can click on LIVE TV link on the website to get access to all available channels (and watch them for free!).
There is also a wide selection of popular Persian TV series and many more videos on demand.

Video On Demand services allow viewers to watch their favorite movies and TV shows at a convenient time within a specified time period.
With VOD:

1. Consumers don't need to worry about returning the DVD to the store on time to avoid paying late fees
2. Watch programs and movies at your leisure
3. Viewers are able to pause, resume, rewind, fast forward and restart the program anytime they want
4. It allows for a wider range of content

Absolutely! In the past, people living in condominiums or apartments were limited to cable, due to building restrictions, and the direction that the apartment is facing. These factors DO NOT affect our service in any way.
ERasaneh does not carry any of the same restrictions as satellite television. You can watch our service anywhere there is a high speed internet connection, whether you are in a house, condo, urban or rural area, etc. If you have a high speed connection with a minimum speed of 2.0Mbps, you can use our service.
This is a new type of TV service that does not require physical cables or dishes to be installed outside your home. The setup is clean, simple, and available to everyone.

This form is called the registration form which you have to fill out, sign and send back to us when you purchase the GLBox from a retail location. If you have purchased the GLBox from our website, you will not be required to send us the registration form since it has been completed during your online purchasing steps.
The purpose of completing this form is to verify all the information we have on your profile is correct and up to date, as well as obtaining your authorization for the credit card payment and monthly subscriptions. Your GLBox will be activated only when we have received this completed form.

You can send the completed and signed form via:

• Mail
• Fax
• Sending the form in PDF format through email

It's very critical for us to receive the form, as we have to have your verified information and payment authorization. Please note that if we don't receive your completed registration form your account will be blocked and you will not be able to access or view any of our programs.

We accept Visa, Visa Debit, MasterCard and MasterCard Debit. You can also wire-transfer money to our bank account (for account information please contact customer service).
Payments by check are also accepted if you live in North America.
Also if you are a U.S. or Canadian resident you can mail or fax us a void check as well that we use to deduct the "monthly subscription fee" from your personal checking account.

No, there is no commitment or contract involved.

Please contact our customer service to make any changes to your account or you can update your Profile information online at www.ERasaneh.com. Simply log into your account and click on the "My Profile" link.

Yes. Please make sure that you update the account profile to the new owner information either through "ERasaneh My Profile" page or by calling the customer service at 1-866-236-2026.

Yes. You can use your GLBox anywhere you are moving as long as you have access to a high-speed internet with minimum download speed of 2.0Mbps. Please make sure to update your address and phone number information.

No. You cannot subscribe to one package, and receive programming on multiple TVs for no additional price. To be able to watch on two different platforms at the same time, you must pay a monthly subscription per GLBox.

Sometimes certain businesses such as restaurants want to connect multiple TV sets to one program. This is possible through one GLBox that is connected to multiple TV sets. However all TV sets will be showing the exact same program at one time, you only need one GLBox, one internet connection for multiple TV sets.

No. GLBox is not capable of recording TV programs. However you can attach an external recorder to GLBox to record your favourite programs.

If your TV is old and it does not have RCA connections (connections for RED, WHITE, YELLOW wires) but it has the round TV CABLE (COAXIAL) connection you have to obtain am additional equipment called "RF Modulator".
However if your TV has RCA connections (connections for RED, WHITE, YELLOW wires) but it is already been used by other device(s) you have to obtain an equipment called Audio/Video Selector (or A/V switch) in order to expand the number of RCA connections.

To try out our service simply visit www.erasaneh.com and login to your account (if you don't have an account feel free to open one). Click on Live TV and you will be able to watch all the channels we offer for free. Also note that the quality you receive is dependant on the bandwidth you have available through your internet provider (for bandwidth definition please visit the "knowledgebase" section). The higher the bandwidth, the better quality you can expect. ERasaneh automatically adjusts the bandwidth based on what you currently have available. If you are finding that your picture is freezing during viewing this is due to a sudden drop in your available bandwidth. You must either change the channel or through our set up line manually change the bandwidth level. You can always check your available bandwidth either through our website or through the set up link on your GLBox.

1. ERasaneh set-top Box
2. Remote Control (2 x AAA batteries included)
3. RCA Cables
4. S-Video Cable
5. Power cord
6. RJ-45 (Ethernet) cable
7. User Manual DVD

This service is available anywhere in the world as long as there is a minimum high speed internet connection with bandwidth speed of 2.0 megabits or higher.

Presently we offer support in the following languages: English, French, Spanish, Farsi, Cantonese, Mandarin plus many more.

You can contact our support team by filling out our online form at www.erasaneh.com under "Contact us" where you are asked to enter your full name, email address, and the details of your inquiry.

If you are calling from North America please call: 1-866-236-2026 or 1-866-339-8729.
If you are calling from anywhere other than North America please call: 1-905-709-3570.

You can contact our customer support team by faxing your inquiry to 1-866-236-5884 (for North American residents) or 1-905 709 1910.

Currently customer support hours of operation are:

• Monday to Friday from 9:00AM to 9:00PM Eastern Standard Time
• Saturday and Sunday from 11:00AM to 9:00PM Eastern Standard Time

For orders pickup, returns and accounting inquiries hours of operation are:

• Monday to Friday from 9:00AM to 5:00PM Eastern Standard Time

You can email us by completing the contact us form online or call our customer service line. If you have encountered any technical issues please visit our Troubleshooting section on ERasaneh website for the most common issues solutions; however, if you are not able to find a solution for your problem please feel free to call ERasaneh customer service at 1-866-236-2026.

In case you forget your password click on the "forgot password" link on the homepage. We will send your password to the email address you provided in your subscription within a few minutes.

You can contact our customer support team and a representative will be happy to assist you.

If you have waited for few minutes and haven’t received your password, please send us an e-mail, including your name, email that is linked to your account, phone number, and ZIP code (for account verification purposes), and our Customer Service Representative will reset your password and send it to you.

Currently there are two ways for ordering the box:

1. You can order the box through our “Order” page. A representative will get back to you to complete the order.
2. You can also call the customer service line directly at 1-866-236-2026 and place your order.

Your GLBox will be sent through UPS (United Parcel Service).
We have also pickup locations in Toronto and Vancouver for in-person pickups. Note that pick ups take 24 hours to process and must be arranged before arriving.

Prices vary from country to country. Specific pricing may be attained from Customer Service

We process your order the next business day you place the order and will send it to your address by UPS. Orders are sent by standard shipping that takes 5-7 business days to be delivered. Over night delivery is also available for an additional cost.

Customs is the money collected under a tariff by the importer's country Border Agency. Every country will charge the recipient of an international purchased product for customs based on their calculations. If you are in North America you do not need to pay for customs but for anywhere other than North America you are required to pay for customs. This is the charge applied by your country border agency and you have to pay for it when you are being delivered the GLBox. Rates are widely different from country to country and you have to ask your local border agency to inquire about the customs charge amount. Please note that these fees are entirely separate from the shipping charges.

According to the law, we have to receive a copy of "Customs and Duty Agreement Form" COMPLETED, SIGNED and DATED by you before we are able to ship out the box. The form will be provided to you by our customer service representatives at the time of order.

You have 2 options:

1. Monthly Payment Plan: You can purchase your GLBox for only $99 and pay only $20 per month for ERasaneh subscription.
2. Pay in Advance Plan: You can purchase your GLBox for only $99 and purchase a 15-month subscription for an additional $300. You will get 3 months of free service on top of your subscription.

For Monthly Payment Plan, first month subscription must be paid in advance and pre-authorized payment is required.
Shipping and applicable taxes are not included.

The monthly subscription fee will be taken off your Debit or Credit Card that you provided us at the time of purchase. If you are a US or Canadian resident you can provide us with a void check sent to our address for pre-authorized payments. Please note that we don’t provide our customers with monthly bills.

Yes, you can cancel your subscription without being committed to any condition or paying any extra fees or penalties.

You can send a cancellation request to our customer service representatives either through our "Contact us" page or by calling our customer service department.
Please also note that your account will be cancelled once the time on your subscription has expired. Your service will remain available to you until this expiry date. At this time we will keep your account as “dormant” should you wish to reactivate at a later date. In order to reactivate a dormant account, there will be a $20 reactivation fee charged.

Yes. You can suspend your account anytime and reactivate it later as you wish. However note that your account is subject to a reactivation fee for $20.

1. Web-Based Application.
   There is no need to renew your subscription. Currently our web-based application for ERasaneh is a free service. Continue watching and enjoy!
2. GLBox Application.
   Renewing your GLBox subscription can be done in any one of the following ways:
   • Visit our online website and renew your subscription by adding your Customer ID and PIN of your GLBox, select your desired subscription term, and process the payment. The recharge will then be completed automatically.
   • Call our Customer Service Center (toll free number for Canada & USA) and renew your subscription by providing the required information over the phone.
   • In the future we will have the additional option to purchase a GLRecharge Card from available retail locations and renew your subscription either online or by calling our Customer Service Center.

Please note that if payment is not received after 7 days of expiration your account will be blocked.

To connect the setup box to your TV please refer to the detailed DVD that came with your package. The installation is very easy and straightforward and generally a person with least amount of knowledge about computers is able to install it by following the instructions. Moreover our customer service is available to offer you extra help if ever needed.

No. You can not connect the GLBox to your router or modem without using a wire (Ethernet Cable).

Yes, it will work on all computers operating under operation systems Windows 98, Me, 2000, XP and Vista. Currently the service is not fully compatible with Mobile Phones and Mac computers but in near future such feature will be added to the website. If you can't watch ERasaneh through your computer refer to Troubleshooting section or call customer service.

A Broadband connection can be either Cable or DSL. It does not matter what type of technology your internet provider use as long as the minimum speed requirement is met.

Yes. However you will sense a dramatic drop in your internet speed if your internet download speed is less than 4.0Mbps. If you want to browse internet without any interference with your GLBox and vice versa, you are highly recommended to upgrade your internet download speed to 4.0Mbps or even 6.0Mbps.

As explained in knowledgebase section, Internet bandwidth speed is the most important factor in getting a smooth and functional service. ERasaneh strives to provide customers with the best service available, however if your internet provider is incapable of providing you with a stable and sufficient bandwidth speed, the picture and sound are likely to be interrupted (freezing problem).

The nature of IPTV (i.e. ERasaneh) is such that while you are watching this type of service, bandwidth is being consumed; your internet provider most likely has a bandwidth limitation on your connection per month.
You can keep your GLBox plugged into a power outlet; however we recommend you to turn off the unit when you are not watching the channels.

ERasaneh consumes 732kilobits per second which equals to 320MB per Hour. That will give you about 6 hours of watching ERasaneh assuming that you have a limit of 60GB for bandwidth per month and also assuming that you are not using internet through a computer. (Note that 60GB was an example and it can be widely different from one internet provider to another).
To calculate this yourself all you have to do is to divide the bandwidth limit amount (given in Gigabytes) by 9 and the result is the APPROXIMATE amount of hours you can watch ERasaneh per day until you reach the limit. Thus in the example above 60 / 9 = 6.6 hrs/day, approximately.
Note that this limit is set by your internet provider not ERasaneh and ERasaneh is not responsible for any additional fees charged to the customer by the Internet Service Provider for increased bandwidth consumption.
Finally here is our advice: Simply turn off the GLBox when you are not watching our service to save your bandwidth going to waste.

You have three options:

1. Easy option: Use a longer wire to connect GLBox to the modem or router you have.
2. Neat option: Move the modem (and router if available) next to your TV and GLBox (you may need to contact your internet provider for relocation of the modem). If you have a computer connected to the internet in the other room and it's not wireless, you can buy a piece of equipment called "USB Network Adapter" to make your computer wireless thus you wouldn’t need to use any wires for connecting your computer to router after you relocate the modem and the router.
3. Convenient option: You can order Internet Over Power. This option will give you access to the internet anywhere you find a power outlet in your house. For more information refer to Knowledgebase section.

NTSC: 480i, 480p, 720p, 1080i
PAL: 576i, 576p, 720p, 1080i

Currently GLBox supports RCA Video and Audio connections, S-Video and S/PDIF.

If you wish to return the product for any reason, provided the product is in perfect resalable condition, you may return it in its original packaging and with its original contents up to 30 days after receiving the GLBox. If the product has a manufacturer defect, it can be exchanged within the first 30 days at no cost. If the product is returned in more than 30 days after purchase, GoldLine has the right to deduct, from the initial price of the GLBox, a total of $30 for a one time restocking fee.
If the product is returned in more than 60 days after purchase, GoldLine has the right to deduct $10 per month for depreciation, in addition to the 30 dollars restocking fee.
Subscriptions and all shipping costs are non-refundable.
Please note that GLBox has a one year manufacturer warranty. In case of a needed repair or exchange after 30 days and up to one year, all shipping costs must be paid by the customer.

The warranty covers the hardware and software for a period of one year from the date you first start using GLBox. As long as you have not intentionally damaged the hardware, or manipulated the software, the unit will be covered under warranty for one full year. Please refer to the Terms and Conditions of ERasaneh for further details.

If you think your box might be defected please contact customer service for technical help. Once you have gone through the trouble shooting process and problem is not resolved, a representative will inform you on the process for exchanging your box.